Contact Us

 QUESTIONS ABOUT YOUR ORDER?

Whether you need help selecting your size, would like to make a return or exchange, or anything else at all related to your order, feel free to reach us anytime at: customercare@munroeshoetique.com, or call/text during business hours 314-305-8296. If your question is regarding to an item or order please have the Item Name and/or Order ID ready. Please check below for our defined FAQs:

Live customer service is available during Business Hours: Mon -Sat. 8AM-8PM CST

Shop Online 24/7

COLLABORATIONS

Blog Collaborations: Email: crystal.lee@munroeshoetique.com. Hey fellow bloggers and YouTubers! Wanna connect & create some awesomeness together? Let us know if you’re in need of a Munroe Shoetique product for your next OOTD or would like us to sponsor a giveaway. Or maybe you’ve got some crazy innovative blogging ideas you want to run past us. Whatever it is...hollah at your girl!

SHOE PARTY

What better excuse to break out your favorite high heels and get together with your girlfriends than a Shoe Themed Party! Visit our Shoe Party page for additional information.

Frequently Asked Questions (FAQs)

SHIPPING- Shipping & Delivery

Q. Why can’t I enter 2 Promo Codes at checkout?

 We only allow one coupon code per purchase. We reserve the right to end any promotions at any time. *Free Standard Shipping for orders over $75in US. No Code Needed.

 Help!!! I placed an order last night and I haven’t received my tracking info?

After payment has been processed you will receive a verification email containing your tracking number. If you do not receive your tracking number after 2 business days, please check your junk/spam folder. If you still have not received a tracking number, please feel free to contact us by phone or email. Orders placed from Friday after 5PM CST-Sunday will not get shipped out until the following business day.

Q. I placed an order over the weekend; I did not receive a confirmation email or a tracking number.

For order confirmation please check your junk/spam folder. Orders placed from Friday after 5PM CST- Sunday will not get shipped out until the following business day. Tracking information will be sent via email. It may take up to 24 hours for the tracking information to update so keep an eye on tracking link. If you still have not received your tracking or confirmation via email within 2 business days contacts us.

Q. What is the best shipping option I can choose, if I absolutely need my order tomorrow morning?

We have 2 options for expediting: Overnight Shipping or 2-Day Shipping. With the Standard Shipping option your order will be shipped the same day payment clear and delivered via USPS within 1-4 business days (including Saturday) depending on location.

For local (Saint Louis, MO) customers you may choose our Free Local Pickup option. All items are 100% on hand and available for same day pickup. All customers have the opportunity to specify shipping preferences prior to submitting their orders.

EXCHANGE/RETURN

Q. I paid regular price for my item; can I exchange them if they do not fit?

 Yes, if you would like to exchange the item for a different color or different size call or email us.

Q. Can I get a refund on SALE items?

No, as it states on our Return & Exchange Policy SALE items are final sale. We will not offer exchanges, store credit, or refund on SALE items.

Q. I did not know I ordered on sale item, so I sent them back.

As it states in our Return Policy, you are subject to a reship fee because sale items are final sale. Refusal of paying for shipping cost will result in a hold over the items. Please take our Return & Exchange Policy into consideration before sending your returns.

Q. How will I know if Items are on Sale?

The Sale category on our site is Final Sale items, as well as any items with a marked down price.

ORDERING

Q. Can I make an order in person OR over the phone? Yes, we have 3 ordering methods that you can choose from: Internet, Phone or Cash on Delivery. Addition, at VIP Events and Showcases you may make an order in person.

Cash On Delivery (COD)!!! This new payment option allows you to pay cash upon delivery in just 3 easy steps.

1. Place your order online (www.munroeshoetique.com) during checkout. Select payment option COD.

2. Munroe Shoetique will contact you to confirm pickup arrangements.

3. Pay Cash Upon Receiving Order.

* We value our customers’ time and ask the same in return. Munroe Shoetique reserved the right to cancel any COD order after failed attempts to collect and deliver. If you need to reschedule payment and pickup please contact us at your earliest to avoid order cancellations. If your COD order is cancelled due to improper communication you will be asked to make all future payments online before delivery again.

SECURITY

Ordering from MunroeShoetique.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.

Sometimes you may get a message that some pages on MunroeShoetique.com are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page. MunroeShoetique.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with an “https://” instead of “http://” the site is secure.

Privacy: MunroeShoetique.com respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by MunroeShoetique.com.