Contact Us
QUESTIONS ABOUT YOUR ORDER?
Whether you need help selecting your size, would like to make a return or exchange, or anything else at all related to your order, feel free to reach us anytime at: 1munroeshoetique@gmail.com, or call/text during business hours (314) 305-8296. If your question is regarding to an item or order, please have the Item Name and/or Order ID ready. Please check below for our defined FAQs:
Customer service is available during Business Hours: Mon -Sat. 8AM- 8PM CST
Shop Online 24/7
COLLABORATIONS
Blog Collaborations: Email: 1munroeshoetique@gmail.com . Hey fellow bloggers and YouTubers! Wanna connect & create some awesomeness together? Let us know if you’re in need of a Munroe Shoetique product for your next OOTD or would like us to sponsor a giveaway. Or maybe you’ve got some crazy innovative blogging ideas you want to run past us.
SHIPPING- Shipping & Handling
Domestic & International
Ordering processing time is 1 Business Day if placed before 5PM CST on Friday. After payment has been processed you will receive a verification email containing your tracking number. It may take up to 24 hours for the tracking information to update so keep an eye on tracking link.
US Priority Shipping Domestic:
Receive your order in 1-4 business days (including Saturday) depending on location. Packages will be shipped via USPS Priority Mail. You will be emailed a tracking number once package is shipped. If you do not receive your tracking number after 2 business days, please check your junk/spam folder. If you still have not received a tracking number, please feel free to contact us by phone or email. Orders placed from Friday after 5PM CST-Sunday will not get shipped out until the following business day.
Overnight Delivery:
Receive your order on the next business day (US Only) packages will be shipped the same business day once order is placed by 1PM Central Standard Time. For more options for a rush delivery question please email: 1munroeshoetique@gmail.com. We also have 2-Day Shipping option available for expediting as well.
Worldwide Shipping:
Please be sure to enter your whole address, International shipping, please email if you would like more info or express international service: 1munroeshoetique@gmail.com.
Local Pickup Available for St. Louis, MO residents only
For local (Saint Louis, MO) customers you may choose our Free Local Pickup option. All items are 100% on hand and available for same day pickup. Once your order is received we will contact you to plan the best time for pickup at your convenience and will provide you with location. All customers can specify shipping preferences prior to submitting their orders. The Exchange/Return Policy applies to local pickup orders as well.
LOST or STOLEN PACKAGES
If your packages have been confirmed via USPS delivered and you not receive it, you must file a claim with USPS as we are not responsible for lost or STOLEN packages.
Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is that case majority of the time.
We highly recommend that you select special pickup/delivery options once tracking information is received if you have a history of missing packages that way a person at your address must collect your package eliminating the possibility of it being stolen.
If you decide to file a claim through PayPal, your tracking number is automatically uploaded which will state your package was indeed delivered. Under no circumstances will we resend or refund your order once dropped off at USPS.
RETURNS/EXCHANGES
All sale items are final sale. Please contact us via email with any questions before purchasing. Please do not ship back your order before reviewing qualifications for a return/exchange with us via email or phone? Refusal of paying for shipping cost will result in a hold over the items. Please take our Return & Exchange Policy into consideration before sending your returns. The Shoe Sale category on our site includes final sale items, as well as any items with a marked down price.
If your item does not fit, we will gladly exchange it for a different size. You must ship item back within 5 business days after receiving it to the Munroe Shoetique Returns address that will be provided after notifying us via email. In the package you must include a note with your order number and size needed. If your required size is no longer available, you may request a different style or store credit. Customers are responsible for ALL SHIPPING FEES and will be emailed a PayPal invoice for the new shipping cost for the replacement item.
If you paid regular price for your item and do not see any other style from our selection you would exchange for you can received a full refund or store credit. You must contact us and ship the item back within 5 business days after receiving it. You will be responsible for all shipping fees during this process as well.
ORDERING
We have 3 ordering methods that you can choose from: Internet, Phone or at Events and Showcases you may try on any style on hand and make an order in person. We accept both Cash and Card. We allow one coupon code per purchase online only. We reserve the right to end any promotions at any time.
SECURITY
Ordering from MunroeShoetique.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.
Sometimes you may get a message that some pages on MunroeShoetique.com are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page. MunroeShoetique.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with an “https://” instead of “http://” the site is secure.
Privacy: MunroeShoetique.com respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by MunroeShoetique.com.